Confidential, compassionate counselling support

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Practical terms

Clear terms support informed choice.

This page summarises confirmed service details and highlights arrangements to ask us about before booking an appointment.

Before you book. Please request the current full counselling agreement and ask questions before booking an appointment. This website summary is not a counselling contract.

The service

We offer person-centred counselling for adults, young adults and trainees. Where appropriate, we may draw on CBT-informed techniques. Counselling may be short-term or open-ended.

Consultation and sessions

The initial consultation costs £10, lasts 15 minutes and is available by telephone or online. Ongoing counselling sessions last 50 minutes. Ask us which ongoing session formats are currently available.

Fees and payment

The initial 15-minute consultation costs £10. Ongoing 50-minute counselling sessions cost £40. Concessionary rates are available for students; contact us for the current rate. Ask us to confirm payment timing and method before booking a paid appointment.

Cancellation, missed sessions and rescheduling

The current notice period and any late-cancellation or missed-session charge are not published on this website. Ask us for these terms before booking a paid session.

Confidentiality and privacy

Ask us to explain the current confidentiality and client privacy arrangements before ongoing work begins. See the confidentiality questions and website privacy information.

Contact between sessions

We are contactable Monday to Friday, 9:30am–8:00pm, by email, telephone or WhatsApp. Anchor House is not an emergency or crisis service.

Ending or reviewing counselling

Ask how we can review the work together, discuss what is helpful and bring counselling to an end.

Emergencies

Use the urgent support information if you need immediate help.

Complaints

See how to raise a concern on the complaints page.